GoPayment Q&A
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GoPayment Q&A
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For the most current information, it is best to contact the Intuit/GoPayment Customer Service Number at 1-800-559-0278 or check your merchant account website. You can also visit Intuit's GoPayment website. We have attempted to answer below a number of commonly asked questions below, however details are subject to change without our knowledge and should be verified with Intuit.
Q: How to I get my Intuit/GoPayment Account set-up with the Girl Scout rates?
A: Troops must first complete the PCI Compliance/GoPayment training available in the Volunteer Resources Online Learning section of the site. Click here to get started. Once you have completed the training, a link will be provided to connect you with Intuit to begin your account set-up.
Q: If my troop already has an account set-up from a previous sale, do I need to create a new account again?
A: No, you are all set and ready to go! You may however, want to review your Online Merchant Account to verfiy and make changes to any troop users.
Q: Once I have set-up my GoPayment account, when can I begin processing transactions?
A: You should be able to begin processing transactions as soon as Intuit has notified you of your merchant account number.
Q: How does my troop get credit for the sales?
A: During account set up, the troop is instructed to enter their troop bank account number (instructions provided in the training, found online here). Deposits will be made directly to this account.
Q: Is it linked to our bank account or does council send us a check?
A: It is linked to the troop bank account and deposits are made directly to the troop.
Q: Do I have to have an iPhone?
A: No, Blackberry and Android phones also work, even an iPad, if you have a data plan or are in an area with wireless internet.
Q: Will this add to my phone bill?
A: That is a question for your carrier.
Q: Is there a fee for using the device?
A: There is a percentage of the transaction charged to the troop. Please contact Intuit directly for the current pricing structure.
Q: If so, does the fee come from troop profit or council profit? If troop profit, how are we billed?
A: Troops are responsible for the fees incurred through this program.
Q: Is there a cut-off date for troops to set up GoPayment accounts?
A: There is not a cut-off date, but keep in mind that it may take several days for your account to be set up and 10-14 business days for your swiper devise to arrive. (Troops may choose to enter cards manually while waiting for the device.)
Q: Can girls operate the machine or just adults?
A: Girls can be trained to use the equipment with adult supervision.
Q: Why does GoPayment request a SSN and how do they use it?
A: Enter the council tax ID number 94-155-1410, not your personal SSN number.
Q: Do we have the ability to provide the customer a receipt?
A: Yes, receipts can be sent via email or by text message.
Q: What’s the min/max a customer can charge?
A: Minimum charge is one item, no maximum. It is not legal to pass the transaction fee on to the customer.
Q: How would we handle refunds if a customer charges, then finds the product unsatisfactory and doesn’t want an exchange?
A: The simplest way to handle this is just as you would any other sale - reference p. 18 in the 2012 Troop Cookie Manual.
Q: Where do we get the device?
A: A device will be mailed to you directly from Intuit to the mailing address you supplied during the set-up process. Troops may secure additional 3 additional free readers (any more than 3 will incur a fee) by following these steps upon receipt of account approval:
- Visit to gopayment.com
- Click on the How It Works link at the top of the page
- Underneath the “Try it Free” button there is an area that says:
- Want more card readers for additional users? Get them here
- Click on the Get Them Here link
- This will open up the GoPayment Reader Redemption Form
- Fill out the following information
- Business Name (GS NORCAL Troop #...)
- Merchant Account Number
- Shipping Address you want the readers sent to (NOT the corporate office address)
- First and Last Name of Principal on the account
- Phone number
- Select the number of readers (up to 3)
- Hit Submit
- The direct link to get to the redemption form is http://payments.intuit.com/reader-fulfillment/redemption_form.jsp
- If the order was placed successfully you should see a screen that says “Congratulations”
Q: How soon after the sale do we return the device and to whom?
A: You do not need to return the card reader. However, if your troop disbands, please feel free to pass this on to another troop that may have use for the device or your Service Unit.
Q: Can we use these for nut sales?
A: Yes, the GoPayment program may used for both the Fall and Cookie Sales.
Q: What do I do if my card reader is lost or broken?
A: Contact Intuit Customer Service department directly at 1-800-559-0278.
